RETURN ON INSPIRATION MODEL
“InspiriTec has helped me become a more independent person and enabled me to become a success not only at work but also in my life.”
We know it’s possible to deliver world-class contact center and IT support services while also delivering compassionate human services because we do it every day. Integrating a culture of caring with a proven process for performance, our Return on Inspiration ModelTM delivers business results for our clients and personal growth for our employees.
Click the tabs below to see how our model works for both of the audiences we serve. For our customers, learn how our unique approach ensures the highest quality contact center support services. For our employees, learn how our unique approach helps them develop and apply superior skills for career advancement.

Needs Analysis
- Site acquisition, set up and fit-out
- Technology and data systems
- Staffing and training
- Reporting and quality assurance
- KPI alignment and performance standards
- Timing and budgeting
- Transition planning

Culture Immersion
- Client values training
- Client service philosophy
- Customer needs mapping
- Team integration and partnership

Technology Deployment and Systems Integration
- IVR operation/web chat/voice mail messages
- Skills-based routing
- CRM/Ticketing systems
- Redundancy/Disaster recovery
- Knowledge database
- Web integration

Tech Training
- Tech tutorials
- Pilot testing and training
- Ongoing performance coaching
- Assessment and certification (example Help Desk Institute HDI certification)

Reporting and Metrics
- Call and ticketing statistics
- KPI reporting and trend analysis
- Automated ACD and ad hoc reporting
- Customized satisfaction surveys

Continuous Improvement
- Inspection
- Corrective action
- Record retention system
- Customer communication/Feedback

Needs Analysis
- Intake, assessment and plan development
- Job training and modeling
- Confidential counseling
- Accommodation management
- Benefit and financial planning assistance
- Crisis intervention and advocacy

Culture Immersion

Tech Integration
- Screen readers
- Desktop magnifiers
- Assistive listening devices
- Amplified telephone equipment
- Various ergonomic devices

Tech Training
- User interface and hands-on education
- Custom designed knowledge bases
- Software tutorials
- Pilot testing and training

Reporting and Metrics

Continuous Improvement
PHILADELPHIA • WYOMISSING • NEWARK • FORT KNOX